I have a small store, and I am wondering - is it worth investing in an accessible entrance and service area? Will this affect the number of customers at all? Are there any real examples where improved accessibility has led to an increase in revenue? I want to understand that this is not just "according to the law", but really profitable.
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Accessible design expands the target audience and increases customer loyalty. It demonstrates the social responsibility of the company and helps improve the image. In addition, objects with thoughtful accessibility are easier to adapt to future requirements and standards, ensuring long-term sustainability of the business.